Who you are buying from
The MRRA shop is run by the Murray River Retriever Association Incorporated (association number A0058081Z, ABN 55 253 792 938), a not-for-profit club run by volunteers. We are not registered for GST, so our prices include no GST. Money from the shop goes to the club.
To reach us about an order, use the Contact page and choose Shop. Please include your order number.
Who can buy
- We sell and deliver within Australia only. Orders cannot be placed from outside Australia.
- Members, current or past, please sign in before you order. Your details fill in, your order is kept with your account, and members may pay less on some items. No password? Use Email me a sign-in link.
- If you are not a member you can order as a guest, with an email address that is not already on an MRRA account.
Prices and payment
- Prices are in Australian dollars. Any member price is shown on the item and applies when you are signed in with a membership that includes it.
- We take payment securely through Stripe. We never see or keep your card number.
- Your payment is taken when you place your order. Your bank statement will show the charge as MRR ASSOCIATION.
- If we have shown a price by mistake, we will contact you before sending and you can cancel for a full refund.
- To protect buyers and the club from card fraud, we may hold an order to check it before sending, or cancel it and refund it in full.
Delivery
- We send orders with a tracked postal or courier service, to the street address you give. We do not deliver to PO Boxes, Locked Bags or post offices: please give an address where the parcel can be left or signed for.
- Your address is checked when you order, so the parcel reaches you.
- The postage cost is shown before you pay. Pick up at a club event is free where offered at checkout.
- Our volunteers post orders as soon as they can. Pre-order items are sent when they arrive: the item page says when.
- We may send some orders signature on delivery.
- We email you when your order is sent, with tracking where the service provides it. Please check your email address is right when you order.
If your order does not arrive
- Please check the tracking first: it shows where your parcel is.
- If tracking shows it delivered but you do not have it, or it has stopped moving, contact us. We will follow it up with the carrier and, if the parcel is lost, send a replacement or refund you.
- A parcel returned to us because the address was wrong or it was not collected can be re-sent at the cost of the new postage, or refunded less the postage.
Damaged, faulty or wrong items
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have an item repaired or replaced if it fails to be of acceptable quality and the failure is not a major one.
- Please contact us as soon as you can, with your order number and a photo of the problem or the item we sent by mistake.
- We will put it right: a replacement or a refund. If we ask you to send an item back, we pay the return postage.
Change of mind
We do not give refunds or exchanges for change of mind, so please choose carefully. This does not affect your rights for damaged, faulty or wrong items above, or under the Australian Consumer Law.
Food and treats
- Please check the ingredients before feeding, especially if your dog has allergies, and follow the feeding guide.
- Store as the packaging says and use by the date shown.
- If a product is recalled by its maker, we will contact buyers we know of.
- If there is a problem with a food product, contact us and keep the bag and its batch number if you can.
Refunds
- Refunds go back to the card or wallet you paid with. How long they take to appear depends on your bank.
- Please contact us before disputing a charge with your bank: we can usually sort it out faster. A dispute is your right, and we will answer it with the order and delivery records.
Event tickets
Tickets for club events have their own terms, shown on the event page.
Your details
We use your details to fill and deliver your order and to keep it with your account. See our Privacy Policy.
Changes to these terms
We may update these terms. The terms shown when you placed your order apply to that order.
